Returns, Refunds & Replacements

Change-of-mind returns

Because TapyDrive tags are programmed NFC products linked to a digital service, opened, used, or activated tags are final sale and cannot be returned for a change of mind. Once a tag has been claimed by a garage, it can no longer be resold.

• Unopened and unused tags may be returned within 14 days of delivery. The product must remain in its original packaging and be in resalable condition.
• Customers are responsible for return-shipping costs. Original shipping charges are non-refundable.
• We recommend using a tracked shipping service, as we cannot guarantee receipt of an untracked return.
• Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Defective or incorrect products

Please inspect your order after delivery and contact us promptly if an item is defective, damaged, or incorrect.

We may ask you to complete basic troubleshooting and provide your order number, phone model, photographs, or a short video showing the issue.

When a defect is confirmed, we will provide an appropriate remedy, which may include reprogramming assistance, replacement of the affected tag, or a refund, depending on the circumstances. TapyDrive will cover reasonable replacement-shipping costs when we confirm that an item is defective or that an incorrect item was sent.

Damaged packages

Please contact us within 7 days of delivery if your package arrives damaged. Include photographs of the mailing package, shipping label, and damaged contents so that we can investigate the issue with the shipping carrier.

Order cancellations

While an order hasn’t shipped, you can cancel it yourself: sign in, open the order under your orders, and use the “Cancel order” button — the refund goes back to your original payment method. Once an order has shipped, it can no longer be cancelled and must follow the return terms above.

App subscriptions

The tag you buy here is a one-time purchase. App plans are separate subscriptions chosen and billed inside the TapyDrive app — they are never charged by this store, so any subscription change or refund is handled in the app, not through this returns process.

Statutory rights

Nothing in this policy limits any rights or remedies available to customers under applicable Canadian consumer-protection law, or under the consumer-protection laws that apply where you live.

How to request assistance

Email support@tapydrive.com and include your order number, or reach out through our contact page. For delivery questions, see our Shipping policy.